This policy is concerned with the protection of your personal information only. Personal information includes any data that can be used to identify you as an individual, including your name, income, personal opinion, interests, home contact information, identification numbers, user IDs, passwords, ethnic origin, and age. Under Canadian law, in a business context, personal information does not include the name, job title, business address, or business telephone number of any employee in an organization.
This policy describes the following practices:
NOTE: Kite’s software platform and services are not intended for children under the age of 13. We do not knowingly collect or maintain any personal information or non-personally-identifiable information from anyone under the age of 13 nor is any part of our website, software or service directed to children under the age of 13. We will close any accounts used exclusively by such children and will remove and/or delete any personal information we believe was submitted by or about any child under the age of 13.
We collect information about you in the following ways:
As part of your registration for Kite’s products and services
We will require your name, address, telephone number and credit card information for billing purposes, and you will also be provided with a user ID and a password, or the ability to create a user ID and/or password. This information is kept confidential and stored securely by Kite.
Automatically by Kite’s software and services
Kite’s platform and services contain features that may automatically collect information from users, such as usage statistics, and other tracking information. Although this information will not identify you personally, it nevertheless provides certain information about you, and we therefore treat it as personal information. Additionally, use of Kite’s website and/or software may result in the collection of technical information such as your computer's IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a "cookie" (which can be disabled using your browser preferences); such information is used to help us understand the overall usage pattern of our website, platform and services.
As part of your use of Kite’s products and services
You have the ability to input information in your use of Kite’s products and services. Please be advised that any personal information that you voluntarily post to any public forum or to any area where third parties may legally access it, will NOT be considered confidential in any way, and Kite will not have any obligation to protect it in a secured system or obtain your consent to its disclosure, as you will have made the decision to publicly post it. Kite neither expects nor desires you to include any personal information, whether of yourself or of any third party, in any content that you may input, post or upload to any public area of Kite’s site, and if you include any such personal information of yourself or any third party, it is your responsibility to obtain all relevant and informed consents to such inclusion, and to comply with all relevant confidentiality obligations relating to such information. At your request, Kite will be happy to change, remove, or restrict access to any post or upload made by you (subject to technical feasibility) in order to protect the integrity or confidentiality of personal information included in it, and Kite also reserves the right to refuse to post, or to delete any posts or uploads, containing such personal information.
You contact Kite directly
Customers and business partners often contact us directly. When you contact any Kite employee by telephone, e-mail, in person, or through our website, you will be asked to provide consent to the collection of personal information if your personal information will help us deliver the information, products, or services you require.
You respond to communications from Kite
From time to time, Kite may invite you to provide us with information for specific purposes. We may ask for this information through feedback features on our website or software; we may send out e-mail inviting feedback or offering products and services; or we may ask you for information concerning support of our products or services. Your response to these communications may require you to submit personal information and opinions.
Your information is obtained through a third party
Occasionally, Kite will obtain information about you from third parties, such as mailing list providers, third party service providers, ISPs, or third party application or account providers. Third-party providers are responsible for obtaining consent for the release of personal information to us from those individuals identified on mailing lists, surveys, or through other collection methods.
Third party collection of your information
Subject to any exceptions stated above in the collection of information section, should Kite collect any of your personal information, we will follow these practices regarding the distribution of that information.
Your personal information is always protected
Kite uses reasonable precautions to protect your personal information and store it securely. Access to your personal information is restricted to those personnel who need it, and Kite takes reasonable steps to prevent the unauthorized use or disclosure of your personal information.
Kite only uses and discloses your personal information if it helps us facilitate your needs, improve our products and services, meet legal and regulatory requirements, or — to the limited extent possible — manage our internal business operations. Additionally, if there are any disclosure or use restrictions in your consent to the collection of your personal information, Kite will abide by those restrictions (subject to the consent exceptions listed below).
For example, your credit card information will only be used to bill you for the services that you have authorized or used. The account information provided as part of your registration for Kite’s services will only be used to provide you with the services.
Kite may combine your information with other information into an aggregate form, so your information no longer personally identifies you. We may then disclose the aggregate information to third parties, so they can obtain an overall picture of Kite’s products, services, customer usage patterns and/or other statistical information.
We only share your information with your consent
Kite provides your information to third parties only for purposes to which you have consented, and we require such third parties to keep your information confidential.
In a few situations, Kite may be required to disclose your information without your prior consent. For example, Kite may disclose your information if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to:
comply with law or legal process
protect and defend our rights and property, or the rights and property of a third party
protect against misuse or unauthorized use of any of Kite’s products, software, services, or other proprietary materials
protect the personal safety of any person
Kite will always try to provide you with prior notice of such disclosure; however, such notice may not always be possible or reasonable given the circumstances.
Kite has established the following practices regarding the maintenance of your personal information.
You can request access to your personal information at any time
If, for any reason, you wish to review your personal information that Kite has in its possession, you can contact our Privacy Officer, who will be pleased to provide you with all your personal information that Kite has on file.
You can request changes to your personal information at any time
Sometimes, it will be necessary for you to update your personal information Kite has on file. For example, if you move or change credit cards, you must update your information in order to keep receiving the services provided by Kite.
If you wish to make any changes or corrections to your personal information, please contact our Privacy Officer who will implement the changes. This will help us ensure our records are always up-to-date.
You can opt out of communications at any time
Additionally, you always have the choice of whether you wish to receive information – such as e-mail updates – from Kite. In some cases, you may do so simply by changing your preferences on Kite’s site.
If you do choose to opt out of communications respecting products and services provided by Kite, you may not obtain all the benefits we could otherwise provide, such as updates or warnings. Kite will not have any liability to you for your loss of those benefits or any negative effects respecting your use of Kite’s products or services.
You can request that your personal information be destroyed at any time
A situation may arise where you desire to have all of your personal information that is contained in Kite’s records deleted or destroyed. If this is what you wish, please contact our Privacy Officer, who will take care of removing your personal information from all of Kite’s records. However, there may be situations where we are obligated to retain one archival copy of your information to allow us to comply with laws or respond to legal processes. We will inform you of all such situations, and will only use your retained personal information to the limited extent necessary to comply with such laws or respond to legal processes.